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Returns & Refunds Policy Official
Last Updated: December 23, 2025
This policy outlines the conditions under which returns, exchanges, and refunds are accepted by kelartstore, operated by KELART LLC.
1. Return Eligibility
We accept return requests within 30 days from the date of delivery.
- Item is damaged, defective, or arrives broken
- Incorrect item received
- Product differs significantly from description (design, size, or material)
All items must be returned in original condition: unused, unwashed, and with original packaging and tags.
2. Non-Eligible Returns
- Items that have been used, washed, or altered
- Items without original tags or packaging
- Minor cosmetic issues that do not affect functionality
- Requests submitted after the 30-day return window
3. Return Process
To initiate a return, contact us at [email protected] with:
- Order number
- Item(s) to return
- Reason for return
All return requests are reviewed within 3–7 business days. Approved requests will receive return instructions.
4. Return Shipping
Returns are handled by mail.
Return shipping is free for approved returns. No restocking fees apply.
5. Exchanges
Exchanges are accepted within the 30-day return window, subject to product availability.
6. Refunds
Refunds are issued after the returned item is received and inspected.
Refund Method: Original payment method
Processing Time: 7–10 business days after approval
7. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery for resolution.
8. Lost or Delivered Orders
If tracking shows "delivered" but you have not received your package, please check with neighbors or the carrier.
Once confirmed delivered, we are not responsible for lost or stolen packages.
9. Policy Scope
This policy applies only to purchases made directly through kelartstore.com.
10. Updates
We reserve the right to update this policy at any time. Changes will be posted on this page.
KELART LLC
Email: [email protected]
Address: 3813 ATLANTIC BLVD JACKSONVILLE, FL 32207 US
Shipping Policy Verified
Last Updated: December 23, 2025
Welcome to kelartstore. This Shipping Policy outlines how orders are processed and delivered. Our store is operated by KELART LLC.
1. Order Processing
Orders are processed only after successful payment verification.
Processing time: 1–2 business days (Mon–Fri, EST), excluding U.S. holidays.
Orders placed after 5:00 PM EST will be processed the next business day.
2. Shipping Carriers
We work with trusted carriers such as USPS, DHL, EMS, and local delivery partners. Carrier selection depends on logistics availability.
3. Delivery Time & Fees
Handling Time: 1–2 business days
Transit Time: 4–9 business days
Shipping Cost: $4.99
Total Delivery Time: 5–11 business days
Delivery times are estimates and may vary due to external factors such as weather, carrier delays, or peak seasons.
4. Order Tracking
After placing your order, you will receive a confirmation email.
Tracking details will be sent once your order has shipped.
Please allow 3–7 days for tracking updates to appear in the carrier system.
5. Shipping Address Accuracy
Please ensure your shipping address is accurate at checkout.
We are not responsible for delivery issues caused by incorrect or incomplete addresses.
If a package is returned, reshipping fees may apply.
6. Delivery Issues
If your package is delayed beyond the estimated timeframe, please contact us for support.
We are not responsible for lost or damaged packages after they are handed to the carrier, but we will assist in resolving issues.
7. Custom Orders
Custom or made-to-order products may require additional processing time depending on complexity.
8. Shipping Limitations
Currently, we only ship within the Continental United States.
We do not ship to Alaska, Hawaii, Puerto Rico, Guam, APO/FPO addresses, or international locations.
